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FAQ

Laundry & Dry cleaning

Do I have to separate light and dark laundry?

Not necessary. We'll do that for you.

Pick-up & Delivery

At which address can I have my order collected and delivered?

There are several possibilities. Think of your office, the gym, at home or at your neighbour’s. The condition is that someone hands over and/or accepts your laundry. In addition, that address must be in the area we cover. Check the postcode here.

Pick-up & Delivery

How do I plan the collection and return?

When placing an order, you will see a number of possible collection and delivery times. You choose the times that suit you best. You’ll never have to wait too long, because they are always 1-hour time slots.

Laundry & Dry cleaning

Do you also clean items that no longer have a garment care label?

Cleaning items without a garment care label is at your own risk only. If you have items that do not have a garment care label, we will contact you to discuss the best cleaning method. We need your permission first before we’ll clean an item without a garment care label.

Laundry & Dry cleaning

Do you also clean wedding dresses and other special items?

Our cleaners have years of experience and can clean anything. Is your item not included on our price list? Please send a message to our customer service. We will give you all the information you need.

Pick-up & Delivery

Can I have my order collected from and delivered to an alternative address other than my home address?

The order can also be collected from and delivered to an alternative address, provided that this address is located in the area where we are active.

Check the postcode here. If you have already created an account, we advise you to place an order without using this account. The postcode of your account is fixed unless you change this in your account. This is not possible when placing an order.

Laundry & Dry cleaning

How much fits into the Wassie laundry bag?

The laundry bag can hold 5 kilos.

Pick-up & Delivery

How long does it take before my order is returned?

On average, we’ll return it to your home after 48 hours. With the exception of Sundays and public holidays.

Laundry & Dry cleaning

Where do you clean the items in my order?

Wassie works with a network of renowned and qualified experts (textile cleaners) who ensure that your order is perfectly cleaned. The cleaner closest to you will pick up your order.

Service & Contact

Where can I have Wassie take care of my dry cleaning and laundry?

Bit by bit, we’re conquering the whole country. Please check here if we can also drop by in your area. Is that not yet possible? Please sign up with your email address, and you will be the first to know when it is possible.

Pick-up & Delivery

Can I change the collection or delivery time after I’ve placed my order?

That is possible. You can contact customer service up to 24 hours before the agreed time. Together, we’ll look for a solution.

Laundry & Dry cleaning

I have a garment with frills or sophisticated details. Will that be alright?

Usually it is, in case of doubt we will contact you.

Pick-up & Delivery

How do I prepare my order?

You gather the laundry you want to have cleaned. Empty all the pockets of your clothes. Put the items of your order in a bag. The laundry is collected and taken to the cleaners.

Laundry & Dry cleaning

How do you handle wool, silk, and other special fabrics?

Our experts always look closely at the label. They have years of experience and know exactly which machine and cleaning method to use to get your clothes perfectly clean. Do you want to be sure before you hand over anything? Please contact our customer service.

Pick-up & Delivery

Do I pay collection and delivery costs?

For orders above €30, collection and return are free of charge. For orders under €30, you’ll pay €6.95 per order.

Laundry & Dry cleaning

Do you also clean leather, suede, fur, and other particularly delicate fabrics?

We also clean these materials. However, this does not fall within our standard offer. For it takes longer to clean them and the cleaning is riskier. Please contact our customer service for more information.

Pick-up & Delivery

Do I pay collection and delivery costs?

For orders above €30, collection and return are free of charge. For orders under €30, you’ll pay €6.95 per order.

Laundry & Dry cleaning

What do you do? Dry-clean or wash?

That depends on the item. Laundry bag, towels, sheets, and bath towels are washed. With the loose items we look at the garment care label. The garment care label is always decisive for the cleaning method. Please make sure that all items you put in your laundry bag may be washed. For all items that need to be dry-cleaned: we treat stains, dry-clean the item, iron it, and hang it.

Pick-up & Delivery

Where can I have Wassie take care of my dry cleaning and laundry?

Bit by bit, we’re conquering the whole country. Please check here if we can also drop by in your area. Is that not yet possible? Please sign up with your email address, and you will be the first to know when it is possible.

Laundry & Dry cleaning

How do you treat stains?

We do our utmost to remove stains, but sometimes this is not possible. Especially old stains are stubborn. Do you have a specific stain? Please let us know in the comments when you place an order.

Laundry & Dry cleaning

Kunnen shirts met opdruk ook gereinigd worden?

Jazeker, wij zorgen ervoor dat we extra voorzorgen nemen zodat je T-shirts niet vervagen of de opdruk beschadigd raakt.

Guarantee & Quality

What quality can I expect from you?

Only the very best. That's what we've selected our cleaners for. They are all Netex (Dutch Association of Textile Cleaners) certified and have years of experience.

Laundry & Dry cleaning

Welk soort blouses kan gereinigd worden?

De meeste blouses kunnen gewoon gereinigd worden. Echter zijden blouses of blouses met veel kant of ander kwetsbaar materiaal moeten altijd als los item besteld worden en niet in de waszak. Dit is omdat deze kledingstukken speciale zorg vereisen en daarom moeten deze apart besteld worden.

Guarantee & Quality

An item is missing from my returned order.

Our apologies! Please contact our customer service. We’ll get started right away. We’ll do this by checking the entire process.

Guarantee & Quality

I have a complaint

Please contact our customer service and together, we’ll look for a solution.

Laundry & Dry cleaning

Will you hang my laundry or fold it?

We'll indicate this when you place your order, but the basic rule is: hanging. Only if you order a laundry bag, you will have the items returned folded in a clean laundry bag. You will have your order returned in suitable/protective packaging. This packaging is recyclable. If you return the packaging to our driver, you’ll help us to run a more sustainable business.

Service & Contact

How do I contact Wassie?

App or call us on + 31 85 047 0782 or email customer service: klantenservice@mijnwassie.nl. More info: check the contact page.

Service & Contact

Why Wassie?

You want to spend your time on things that matter. Wassie takes on your laundry and items for dry-cleaning. We deliver quality in a reliable and sustainable way. While you do what's important to you.

Service & Contact

What is Wassie?

An on-demand dry-cleaning and laundry service. We do your laundry and dry-clean your delicate clothes, so that you have more time to spend on fun things. Experienced experts clean your items in a sustainable, high-quality way.

Service & Contact

How does Wassie work?

You fill your laundry basket, you choose online when we will collect and return your laundry, you gather your laundry, empty your pockets, and give us your laundry. The whole explanation can be found on the “how does Wassie work” page.

Laundry & Dry cleaning

Do you iron everything?

That depends on which service you choose. If you want your laundry in the laundry bag ironed, you can choose the “Waszak Premium”. Its price includes ironing up to 5 kg of laundry. All loose items in your laundry basket will always be ironed and returned hanging. Items in the “Waszak Basis” are only washed, dried and folded.

Laundry & Dry cleaning

What items are allowed in the laundry bag?

In your laundry bag you can put all textiles of which the garment care label indicates that it is allowed in the washing machine. How do you know it is not allowed in the washing machine and therefore can't be put in the laundry bag for Wassie? The symbol of the washing machine on the garment care label will be crossed out.

Ordering & Payment

How do I place an order?

Check your postcode to see if we also come to your area. Fill your online laundry basket, plan your collection and delivery times, and place your order. On collection day, please have your laundry ready for us and don't forget to empty your pockets.


More information can be found on the “How does Wassie work” page.

Ordering & Payment

Do I have to create an account?

You don't have to, but it is easy. You'll be able to check the status of orders faster, you’ll receive special offers and you only need to fill in your details once.

Ordering & Payment

Where do I enter my discount code?

In the last step of the ordering process. Promotions and/or offers will be automatically deducted from the price.

Ordering & Payment

How can I pay?

With iDeal or your credit card.

Ordering & Payment

Is there a minimum order amount?

There is no minimum order amount. However, you do benefit from a discount of €6.95 on collection and delivery costs for an order amount above €30.

Ordering & Payment

What if I miss the collection or delivery time?

Please contact customer service as soon as possible. Together, we’ll look for a solution. If you don’t cancel and you’re not at home when we collect or deliver? Then we will be forced to charge an additional €6.95 in logistics costs.