FAQ

Not necessary. We'll do that for you.

Cleaning items without a garment care label is at your own risk only. If you have items that do not have a garment care label, we will contact you to discuss the best cleaning method. We need your permission first before we’ll clean an item without a garment care label.

Our cleaners have years of experience and can clean anything. Is your item not included on our price list? Please send a message to our customer service. We will give you all the information you need.

The laundry bag can hold 5 kilos.

Wassie works with a network of renowned and qualified experts (textile cleaners) who ensure that your order is perfectly cleaned. The cleaner closest to you will pick up your order.

Usually it is, in case of doubt we will contact you.

Our experts always look closely at the label. They have years of experience and know exactly which machine and cleaning method to use to get your clothes perfectly clean. Do you want to be sure before you hand over anything? Please contact our customer service.

We also clean these materials. However, this does not fall within our standard offer. For it takes longer to clean them and the cleaning is riskier. Please contact our customer service for more information.

That depends on the item. Laundry bag, towels, sheets, and bath towels are washed. With the loose items we look at the garment care label. The garment care label is always decisive for the cleaning method. Please make sure that all items you put in your laundry bag may be washed. For all items that need to be dry-cleaned: we treat stains, dry-clean the item, iron it, and hang it.

We do our utmost to remove stains, but sometimes this is not possible. Especially old stains are stubborn. Do you have a specific stain? Please let us know in the comments when you place an order.

Jazeker, wij zorgen ervoor dat we extra voorzorgen nemen zodat je T-shirts niet vervagen of de opdruk beschadigd raakt.

De meeste blouses kunnen gewoon gereinigd worden. Echter zijden blouses of blouses met veel kant of ander kwetsbaar materiaal moeten altijd als los item besteld worden en niet in de waszak. Dit is omdat deze kledingstukken speciale zorg vereisen en daarom moeten deze apart besteld worden.

We'll indicate this when you place your order, but the basic rule is: hanging. Only if you order a laundry bag, you will have the items returned folded in a clean laundry bag. You will have your order returned in suitable/protective packaging. This packaging is recyclable. If you return the packaging to our driver, you’ll help us to run a more sustainable business.

That depends on which service you choose. If you want your laundry in the laundry bag ironed, you can choose the “Waszak Premium”. Its price includes ironing up to 5 kg of laundry. All loose items in your laundry basket will always be ironed and returned hanging. Items in the “Waszak Basis” are only washed, dried and folded.

In your laundry bag you can put all textiles of which the garment care label indicates that it is allowed in the washing machine. How do you know it is not allowed in the washing machine and therefore can't be put in the laundry bag for Wassie? The symbol of the washing machine on the garment care label will be crossed out.