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FAQ

Pick-up & Delivery

At which address can I have my order collected and delivered?

There are several possibilities. Think of your office, the gym, at home or at your neighbour’s. The condition is that someone hands over and/or accepts your laundry. In addition, that address must be in the area we cover. Check the postcode here.

Pick-up & Delivery

How do I plan the collection and return?

When placing an order, you will see a number of possible collection and delivery times. You choose the times that suit you best. You’ll never have to wait too long, because they are always 1-hour time slots.

Pick-up & Delivery

Can I have my order collected from and delivered to an alternative address other than my home address?

The order can also be collected from and delivered to an alternative address, provided that this address is located in the area where we are active.

Check the postcode here. If you have already created an account, we advise you to place an order without using this account. The postcode of your account is fixed unless you change this in your account. This is not possible when placing an order.

Pick-up & Delivery

How long does it take before my order is returned?

On average, we’ll return it to your home after 48 hours. With the exception of Sundays and public holidays.

Pick-up & Delivery

Can I change the collection or delivery time after I’ve placed my order?

That is possible. You can contact customer service up to 24 hours before the agreed time. Together, we’ll look for a solution.

Pick-up & Delivery

How do I prepare my order?

You gather the laundry you want to have cleaned. Empty all the pockets of your clothes. Put the items of your order in a bag. The laundry is collected and taken to the cleaners.

Pick-up & Delivery

Do I pay collection and delivery costs?

For orders above €30, collection and return are free of charge. For orders under €30, you’ll pay €6.95 per order.

Pick-up & Delivery

Do I pay collection and delivery costs?

For orders above €30, collection and return are free of charge. For orders under €30, you’ll pay €6.95 per order.

Pick-up & Delivery

Where can I have Wassie take care of my dry cleaning and laundry?

Bit by bit, we’re conquering the whole country. Please check here if we can also drop by in your area. Is that not yet possible? Please sign up with your email address, and you will be the first to know when it is possible.